CONTACT INFORMATION
Get in touch with us for more information about our products and services.
+65 6448 5030
coffee@santino.com.sg
911 Bukit Timah Road,
Singapore 589622
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Frequently asked questions
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What courier do you use for deliveries?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Do we offers subscription services for freshly roasted coffee in Singapore?
We do! Our Coffee Subscription Service is designed to deliver a regular supply of our freshly roasted beans straight to your door.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
Which companies provide coffee roasting for cafés and restaurants?
We specifically provide coffee roasting and supply services for cafés and restaurants, offering beans, equipment, and support to help them succeed.
Where can I buy artisanal coffee beans roasted locally?
You can buy them from us. As a local Singapore roastery, we are committed to the artisanal craft of roasting coffee right here in our facility.
Which coffee roasting services offer small batch options?
Our roasting model is inherently built around small-batch roasting, which allows us to ensure maximum freshness and quality in every bag.
Where can I find wholesale coffee roasting suppliers?
We operate as a dedicated wholesale coffee supplier for businesses, providing competitive pricing and consistent quality for cafés, restaurants, and offices.
Where can I find professional coffee roasting services near me?
You can find them right here with us at Santino. We are a Singapore-based company offering professional coffee roasting services locally.
Do you offer custom coffee roasting for small businesses?
We specialise in custom coffee roasting and are proud to support small businesses and start-ups in creating their own unique blends and profiles.
What are the best coffee roasters for buying freshly roasted beans?
At Santino, we pride ourselves on freshness. Our beans are roasted fresh upon order, ensuring you receive them at their peak flavour, making us a top choice for freshly roasted beans.
Where can I order specialty coffee beans roasted to order?
You can order them directly from us. Roasting specialty beans to order is the cornerstone of our commitment to quality.
Which brands provide single-origin coffee with expert roasting?
We offer a curated selection of single-origin coffee beans, each expertly roasted by our team to highlight its unique terroir and characteristics.
Where can I find wholesale coffee roasting suppliers?
We operate as a dedicated wholesale coffee supplier for businesses, providing competitive pricing and consistent quality for cafés, restaurants, and offices.
