After-Sales Service
You Can Rely On
At Santino, after-sales service isn’t just part of what we do — it’s a part of who we are. From the moment your coffee equipment arrives, to long after it’s in daily use, our team is here to make sure your business runs smoothly, reliably, and with as little interruption as possible.
Support That Keeps You Brewing
We understand that downtime isn’t just frustrating — it affects your business. That’s why our after-sales support is built around responsiveness, expertise, and real-world experience. Whether it’s installation, regular maintenance, or an urgent fix, our technicians are trained to handle it — quickly and professionally.
What We Cover
Our technical support spans the full lifecycle of your coffee machine:
- Professional installation & commissioning
- Scheduled preventive maintenance
- Fast emergency breakdown response
- In-house diagnostics & repairs
- Grinder calibration
- Water filter setup & advice
- Wide spare parts availability
- Dedicated hotline & WhatsApp support
Trusted by Great Brands
We’re proud to be an authorised partner for many leading coffee equipment names, with technicians trained to manufacturer standards. This means repairs and servicing are done right, safely, and in line with warranty requirements. Supported brands include: Victoria Arduino, Nuova Simonelli, Rex Royal, CREM, CAYE, WPM, and Kalerm.
Built for Real Business Needs
Supporting cafés, hotels, full F&B groups, corporates, and more, our service team is one of the strongest in Singapore. With an in-house workshop, a large spare parts inventory, and structured service processes, we minimise downtime and keep your coffee flowing — no matter your setup.
A Partnership, Not a Transaction
For us, after-sales support is about long-term relationships. We take time to understand your business, anticipate challenges, and provide solutions that grow with you — not just fix problems as they arise.
Reliable service. Fast response. Confidence in every cup. That’s the Santino after-sales promise.
